It was fine.
Dr. Serrano is very easy to talk to. She's warm and very kind and I felt very at ease with her. She treated me with respect and didn't make me feel like a specimen or a number. I trust her and I have a lot of confidence that she can treat my condition.
Dr. Serrano was very attentive and took the time to answer all my many questions! I feel very happy to find such a nice Doctor!!!
Dr. Serrano was excellent! She asked questions, listened to my concerns, and explained the diagnosis and treatment solutions in easy-to-understand terms. I felt heard and she was compassionate. I have already recommended her to friends. I'm very grateful.
Friendly, efficient knowledgeable staff from beginning to end of visit. Thank you.
Great experience my first with this doc...recommended to my husband
I like this physician and her associates very much. They listen to your concerns and answer your questions . Also explain what is happening and what to expect.
I was so happy with my provider I could cry. I have dealt with acne my entire life and heath care providers consistently wrote the problem off as being a result of my weight or water intake. Dr. Serrano genuinely looked at my skin, considered my symptoms and goals, and offered not one, but THREE treatment options for my skin. Not only did Dr. Serrano provide solutions, but she also explained WHY treatments would work, HOW they'd work, and presented all the information in a way I could understand. I've been so used to providers writing me off as "fat" and "under-hydrated" that having actual answers and solutions to my problem feels incredible. I will be recommending Dr. Serrano for everyone seeking a dermatologist.
Dr Serrano and her Assistant/Nurse were excellent. They saw me before my scheduled time and took excellent care of me. They even knew about one thing that I wanted to talk to her about before I asked her. She was awesome. Now if more doctors could be like her and be ready to see you on time and not make you wait in the lobby and then again in the room they taken you to. That's always the worst when you are taken back and have to wait 25 minutes in the exam room with nothing to do. But she has ne er made me do that and I'm so glad.
Dr Serrano was personable, friendly and knowledgeable. So was her assistant.