This was my first time with this doctor. I loved her and her staff!
Excellent Physician
Dr. Merlo is a wonderful doctor, a good listener and a thoughtful health councilor. I always feel better after a visit to Dr. Merlo and I feel like I am getting the best care an attention to my concerns.
Very nice staff. Appreciated they were able to get me in to see the doctor. As always the doctor was great. Very knowledgeable, explains everything clearly, and compassionate.
Excellent physician
This was my first visit with Dr. Merlo. I wanted to meet her and see if I felt comfortable enough to talk to her and continue to see her. She was great! Easy to talk to and made me feel welcome. She didn't spend a lot of time with me, but enough to get a good feeling to move forward. I have made another appointment for a physical in the future and I hope to continue my relationship with her as my primary Dr in the future.
I didn't feel like a patient, I felt like a number that they were trying to get out of the office quickly & they were only concerned about what kind of money they can get out of me. I had several concerns about a copay that I confirmed with my insurance I shouldn't have to pay, after talking to several people - including nurses, receptionists, billing department - I went the day of my visit and was told I still owed a copay, although my insurance confirmed my visit should be 100% and it just basically depends on how the visit is submitted within the claim. All I wanted was a standard preventive physical. I have no health concerns. It shouldn't be this difficult. Would not recommend to anyone I know.
Dr. Merlo & her staff are the Very Best anyone could ever ask for!!!
Dr. Merlo is very sweet and kind... never have any complaints about her.
My best doctor, ever.