I myself work in a medical facility and I know one patient/employee being late can cause time constraints and is out of everyone else's control. We do everything as a team to make sure our patients are aware, to avoid an overcrowded waiting room. That being said, I waited over an hour in the waiting room. My provider spoke with the front desk staff as she was running one hour behind schedule, and asked them to let her patients know. I was DEFINITELY NOT told this when checking in. How hard is it for front desk staff to communicate this message. I would have never stayed in the waiting room surrounded around a bunch of sick individuals. Advocate do better and come up with a system that avoids your lazy front desk staff. I pre checked in.. I can definitely check in myself upon arrival. Better yet, you have an online portal, utilize it and have a message sent out to avoid this situation. I dread coming to this facility and if it wasn't for my provider, I would never return.
Doctor Jessica is very professional, very attentive, excellent care, thank you.
My experience was very good. I have seen Jessica Gonzales once before. She is very pleasant and took ample time with me.
So grateful for NP Gonzales as she consistently takes the time to actually listen to my concerns and offer support as opposed to other doctors dismissing concerns/rushing an appointment.
Everyone was very professional and kind and I like the service that I get there thank you so much
Jessica Gonzales wasn't friendly, came in 25 minutes late even though I was the first appointment, tried to bring someone to observe without asking me if that was okay. Bad experience
I feel like I can talk to my doctor. Without being judged. And that she wants to help.
Jessica Gonzalez was excellent ! She was very knowledgeable about the lack of neurologists and explained why appointments are so hard to get.
I like the provider Jessica Gonzalez, but I don't like it when I have an appointment at 1:00 PM, been asked to show up 15 minutes earlier, showed up on time 12:45, waited in the waiting area outside for 40 minutes, and after several complaints and asked to talk to the manager they refused to call the manager, been admitted inside 1:45 then have to wait another 15 minutes until the doctor came inside
Helpful & knowledgeable.