After scheduling and being provided a message that a link would be sent shortly, a link was not sent for roughly 20 minutes. Upon calling to ask for clarification and automated response said that there was a lot of volume and that a link would be sent shortly I don't know why an email wasn't sent right away containing that message. I ended up waiting a few minutes and didn't receive a text and then had three emails sent to me backdated. I tried calling into two of the links and ended up waiting five minutes before getting my call terminated this happened twice. There was no option to consult another physician and both times I had to abandon the call. Fortunately, I think the issue was going away for me on its own, but had it been something more serious it would've been extremely frustrating.
The Aurora Fertility team has been amazing to work with. I would recommend this team/location to anyone going through what I have.
Great experience! I felt well cared for.
The nurses in the clinic are always so nice and informative. I feel as though sometimes the doctor is rushed and very short & to the point.
Everything excellent, very good service.
I appreciate the staff listening to me and for the nurses that held my hand during the procedure.
Dr Shanti is great and staff is just wonderful.
Dr. Shanti is very professional and kind. She is honest about her approach and what she thinks is the best path forward. She gave us a lot of information today, but made sure we understood everything before the appointment was over.
She has horrible bedside manners. I am only staying with her because of insurance only covering her. I cry after every apt with her.
I had a procedure done by Dr Shanti. It went well and she was very kind and as gentle as possible. She was very understanding that I was nervous. She seems to really care about her patients and their reproductive success. I really want to applaud the nurse (I wish I remembered her name) that assisted with the procedure. This nurse was very helpful in explaining everything. I was very nervous and she was so great before the procedure and during it to talk me through it and keep me calm. She stood by my side during the procedure and talked to me through it all as did Dr Shanti. This nurse deserve an award for being extra caring and catering to the needs of the patient in that moment.