Very happy with the care I get from Dr. Trivedi
I was feeling awful (tested positive for strep that day), I was able to be seen within a couple hours of my call. All in all...no complaints!
Your staff is very helpful, pleasant and encouraging!
The change Aurora made to call centers to schedule appointments was a huge negative move. When I called in I was on hold for several minutes. I was then scheduled at a different/wrong facility for labs, probably due to your background analytics. As for using your app, you can't schedule labs and the navigation is not easy. You need to make it easier. Hopefully your management team will realize this was a bid mistake. Scheduling at Froedtert&MCW is way easier and you speak with someone at the facility that I call. Please revert back to your old method. Please don't use staffing shortages as an excuse, I have seen opportunities for staff to do more in your clinics and hospitals. I've been in your ED and on floors of hospitals recently and the call lights and chimes are going off and the staff is talking about personal stuff or joking around. Seems like patient care are concerns of patients has declined significantly in your system. Thank you
Had full satisfaction with the care being taken for all my health problems and health. Happy to have my treatments in good hands. Thanks.
The experience was overall very positive.
It was good they answered my questions ?
I had a video call. I found this to be very easy. When you are not feeling well you don't feel like getting dressed and going out so I appreciated the opportunity to have a video call.
I needed help. I could not get in to see any one. I needed help NOW, as i had throat problems causing me to choke. THis provider was available , was short with me, forgot to give me a throat culture that he promised, I had too go back and talk to the wonderful nurse who in tern gave me orders for a culture. What does a persom do when help is need promptly? don't tell me INC. they have no specialists.
I have recommended to our friends and family. We know of two couples ( 4 people) that are going to Dr. Trivedi after our recommendation!!!