90 + minutes late is totally unacceptable
Between waiting to see the dr and waiting for the lab I was there 3 hours. I left and made an appt for the lab the next day. That's the biggest downfall of this advocate office.
I arrived well before the suggested 15 early arrival. I was called by the nurse assistant fairly close to the time of my appointment. After the assistant checked my vitals, I waited a full hour in the exam room before the doctor came in. It was a very frustrating wait and no one even checked in on me or updated me on the wait the whole time. I was a little unclear about the doctors plans to treat the symptoms I am currently experiencing. He suggested the possibility of having cortisone shots for my knees but no clear idea of when or if this will take place. I also informed him of my soles feeling painful and my feamer neck as well. Again, no definitive course of action was covered. I left with instructions to have blood work done and a feeling that the entire visit was pointless. Also, by the time I left I was very inconvenienced by not being able to make a commitment on time. Overall I was very disappointed with my first visit to Dr. Singh, although he was somewhat attentive and personable.
Better communication and attitude
Had an appointment at 4:00 get there 30 minutes early left at 6:30
Excellent Service
My experience on this visit was not professional at all. #1...as suggested, I arrived 20 mins early for my appointment, my appointment for 2pm, I arrived approximately 1:40pm and had a 2:30 hr. wait in the waiting room. Now it is 4pm. #2,... The nurse assistant asked how I was feeling and I told the nurse assistant I was having dizzy spells and she said perhaps we should have an EKG, during this visit, this was never re-addressed. #3,... after my 2:30 hr. wait, I had a 30 min wait in the exam room, before seeing the PCP. #The nurse assist, after bringing the meds for my injections , left the room for some reason, without explanation, and when she returned, I asked her why she left, she said she had the wrong needles. ???? ....As a former nurse myself this made me very uncomfortable. I was on the verge of discontinuing the injections. I have a diagnosed anxiety disorder. #5 ...I was having an issue with a rash under my breast and asked my MD to look at them, he did and prescribed a medication, I asked him to send it to my local Walgreens for a speedy fill, instead it was sent to my mail order refill service which will take 7 days for me to receive it. An unnecessary delay for my infection recovery. #6... I was never explained what to expect after receiving my Flu and Coved 19 injections, or any follow - up I may need. #7.... The back office is so loud with the staff talking and laughing about personal issues, not realizing that there are some patients waiting, with serious issues and this behavior may not be appreciated at this time. I left with a very disappointed visit, as a former nurse with more than 50 year plus experience, this was very disappointing to me. I have never sent a review to any service before, but this was a rude awaking on how medical/nursing service is becoming...I always tell people we now must become our own Advocate, as this company states in its company logo.... Thanks....
Someone should inform patients after an hour of checking in if the doctor is running late
I waited for an hour and a half to actually see the provider..I was there for a total of 2 hours. Way too long!
Dr N Singh isa amazing doctor for over thirty years.