It took 2 tries to get visit. I had to raise my voice slightly after my first visit was messed up by your organization. Your text confirmations don't work. I showed up on my visit the first time and said I could only have one child go to the doctor. I have twins and was not going to pick. I don't have favorites. I showed my phone with text confirmation and it was not good enough. I asked for a supervisor and she scheduled an appointment for me. When I came on time before visit I had to wait a good half hour before my children were seen. I don't blame the doctor since they could do so much. I believe that the organization needs to take a look at appointments scheduling and not over book doctors. I am open to discuss this with someone who will listen.
Dr. Michelle Hanna is the absolute best. She knows both my daughters so well. She listens and provides wonderful support for parents. I don't trust anyone else with my kid's care.
Dr. Hanna is such a sweet doctor. I can se the patience, care, and true concern of my son. We left in a timely matter. She truly is an example of what a pediatric doctor should be. She was very pleasant and gentle with my son and explained everything she had to do to him and we left there happy with no concerns
We love Dr Michelle Hanna
Dr. Hanna has been great!
Dr. Hanna is a great professional, she is very caring and kind, she is very knowledgeable and really listens to our concerns. We are very grateful to Dr. Hanna and her team for all their help in providing our son with the best possible health care. We also would like to congratulate Advocate Group for providing more administrative assistance to Dr. Hanna so she can spent more time talking to us, addressing our concerns and caring for our son.
The nurse was not helpful to fill out some paperwork that my wife she needs help with
Over a 25 minute wait is not acceptable. Especially when the office has stringent rules about patients being on time.
Nurse at front desk was on the phone the entire time and ignoring everyone that came in to check in. Very poor customer service
We love Dr. Hanna.