The reception went beyond the norm, she found out where I needed to go for X Ray's ans put me in the queue. She gave me the numbers for the referral to call. The whole experience was great customer service.
Dr Muro is a gem!
The doctor is always on time.
A noticeably courteous, knowledgeable, and efficient staff whose efforts compliment one another and care for their client/patient. A remarkable experience to be in good hands.
front desk experience was poor. I felt scolded for not having my insurance card despite having an up to date mobile version and informing her that the card was already uploaded into my chart from prior visits in the Advocate system and by myself in the LiveWell app. it was not a good way to start the visit. she was rude, condescending, barely looked me in the eye. I feel badly for the doctor that this is the first representation of his practice walking in the door. he deserves better. The MA was lovely, attentive and had great eye contact. she was extremely professional and asked thoughtful questions. Dr. was clear as usual, gave excellent demonstration of my problem with viewing my scans and in everyday terms I could understand.
DR. MURO WAS VERY CONSIDERATE AND PATIENT AND EXPLAINED EVERYTHING IN AN UNDERSTANDING MANNER.
I can't begin to put unto words how grateful we are for Dr. Muro!! Thanks to everyone who went way above and beyond to take such loving care of me!! God bless you!!!!
I would like to thank everyone for being so professional and courteous go team
Wonderful physician!