Poor scheduling experience. When I called at five weeks to advise that I was pregnant I had asked if I needed to schedule with MFM to discuss the factor five and Lovenox I was told it was handled with my appointments that were scheduled with my OB. Fast-forward to the nine week mark following my first OB ultrasound when I asked again because no one had still mentioned anything about the factor five to me even though I asked on the last phone call and suddenly it was a fire drill that I needed to get in this week And take time off of work with less than 48 hour notice. With scheduling no one told me that there was going to be another ultrasound so I was very caught off guard when I arrived and they said that intravaginal ultrasound would be performed. This led to quite a lot of upset and anxiety for me which could have been avoided had scheduling communicated appropriately and the impacts to my work could've been minimized. Had this appointment with MFM been addressed five weeks ago when I first called and asked about it. Also scheduling appointments in Green Bay, which is over 90 minutes of travel One Direction for me is not working. It requires a half day off of work every time I have an appointment. Although the doctor does have one day per week in Oshkosh, the availability is very limited especially when you have to get in in a one week window for a 12 week appointment which means there is effectively only one day to choose from. I asked about other provider's within Aurora, perhaps south more, but no one can actually answer any questions. They keep just saying this is all they know for this part of the state. So I don't know how I'm supposed to figure out other parts of the state when no one can guide me.
I had my 20 week ultrasound. I have only seen Dr. Hayes twice now but every time he has been very informative and knowledgeable. The nurses also have been great. We feel like we can trust him and his team
Dr. Hayes seemed very knowledgeable and friendly. It was my first visit with him and I feel confident in the care I will receive during this pregnancy.
We waited over 30 mins for this provider and when we saw him it was very brief less than 5 min conversation glad I do not need to continue
The provider was not only extremely cold and clinical, the test that was supposed to be performed was not entirely successful. When I had questions about this afterwards, he simply repeated his original discharge instructions. I was left in a lot of pain and with more questions than answers.
Good experience friendly doctors care about the patients,
Dr. Hayes and his staff did a wonderful job. Everyone was very kind and personable.
Dr Hayes' RN was so nice and helpful! Dr was quick but covered all my questions and needs
Although this was a specialty visit, my husband and I felt very comfortable with all the tech, nursing and doctor staff. They were all very clear in their descriptions and made sure that we understood everything before leaving. They all work very well together and know everyone's communication styles which helps the patient experience and navigate somewhat difficult times. Long story short - they care about you and the people they work with.
Excellent doctors and staff. Very happy with my choice to stay with Aurora