I really appreciate Dr Ruffin's care. She is a very caring person.

The day before my appointment I was called by the office and was begged to come in 1 hour later. I agreed. When I did come in, I was told there were no rooms available, and I had to wait in the hall. I waited 45 minutes to 1 hour in the hallway, and I was the only one waiting for a room that whole time. I even asked if they had forgotten me. I was told since my appointment was an hour later, that is the time they went by. Next time I am begged by this office to change my appointment time, I won't because I have to wait forever no matter what I do. Doctor was wonderful to me, and I didn't tell her what happened because she has nothing to do with the asinine way patients are scheduled in this office. If you ask a patient to change their appointment, then don't make them wait forever to see the doctor.

I like my provider. I think the hospital has systemic issues that make it difficult and unnecessarily costly to be a patient here.