The nurse practitioner that took care of me was awesome Helped me understand my issues
I can't remember the last actually good experience I have had in medicine. The last 3 years have been non-stop call holds, months of waiting, unexpected reschedules/cancellations, bad health information, and being directly blown off by my healthcare providers. The frustration was finally enough to switch medical groups from Northwestern to Advocate, and I can't believe the difference, it is like night and day. The billing department helped me get set up with the transferred insurance, and they were kind and prompt about it. April researched our file ahead of time, accomodated meeting us together for our annual physicals. I had a question I had forgotten to ask about my wife's care, and April had thought to answer it just having known our case for one day, and she got us set up with a new referral just in case our old PCP referral had not transferred correctly. This process had taken MONTHS with my past doctor, and April had it taken care of during our appointments. The referrals made for us reached out the same day to offer to help schedule for us, rather than waiting on hold for an hour and set up with an appointment that didn't exist in 6 months (which actually happened to me in my last medical group, and was the final straw that got me here.) I will definitely recommend Advocate to anyone in or near the city, our experience has been very positive so far.
It's always a pleasure to visit the office. April is always so attentive to my health and needs.
I absolutely love this staff they are so attentive and professional
I did not go to the office for a physical, but for specific issues not related to a yearly physical.
This provider is one of the most caring and professional ones I've seen in a while. I felt like I was actually heard. Many thanks!
Just what I needed. Thank you!
I had an issue with the wait time for my lab tests. The tests were separate from my actual appointment and they never scheduled me in initially after my appointment which left me around to sit for almost half an hour. They never even checked to make sure until after I asked how much longer I would be waiting.
The NP that I saw was compassionate, helpful, thorough, kind, loving. All the things I needed in this visit. I have never experenced this level of care and am grateful for her encouraging words and also getting me on the meds I needed.
April was great, she listened to my concerns, asked a lot of questions about medical history (since this was my first time), was knowledgeable, direct, and honest. It felt like she was on my team and truly wants me to be in the best health I can be.