Most Advocate employees are curious and helpful. The serpentine way patients have to find there way to answers is sometimes disheartening. It takes a long time to get through the Advocate IT systems gauntlet. This is not a people problem, but a process problem.
When a provider is running late, instead of having the patient wait and wait and wait in the room, notify them that the doctor is running late to arrive at their appointment maybe 15 minutes later! When I have test results that I am waiting on, don't wait for the whole day to call me back with results!!!! I still have not received a call. It is now 2:30 PM. I have concerns I've sent emails and nobody has responded.
I was fully informed on my medical process
Comfortable and understanding
I have been seeing Dr. Craioveanu for over 10 years. Very kind and makes sure all my questions are answered. Best doctor I have ever had!
Always a pleasant experience
Every one was very pleasant.
I am very pleased with Dr. Anna, she always takes time to explain and suggest options. She's definitely on top of things to do with my health. Love her.
Always a good experience
She takes time to listen and explains everything very well. She goes through options, how to proceed forward, Dr. Anna Craioveanu is the best doctor ever!