Excellent service
Good
Excellent, knowledgeable and compassionate Doctor, nurse and staff.
The staff at The Willows are very friendly courteous and they know their patients by name I've been seeing Dr. Fagre for 20+ years. I wouldn't ask for a better doctor and nursing staff.
Dr. Fagre was very calm and exuded a relaxing demeanor which helped me feel calm. I enjoyed my visit very much.
Dr. Fagre is very professional and I am thankful that he cares about my health. He is patient and respectful of my medical concerns. He is an asset to Aurora and I hope he will remain my doctor for many years to come.
Nice doctor & nurse.
To start with they only did part of my labs at my lab appointment. I had to have a 2nd blood draw for what they forgot the first time, after my physical. My blood pressure meds were changed a month ago and no one ever told me. My online account shows a phone vist that never took place. I find it upsetting that my meds would be changed without anyone talking to me about it. I now have to wait to see if anyone will contact me about my cholesterol tests being high. Normally I have always had positive experiences with Aurora Doctors, however lately this hasn't been the case.
The new call center is the worst business decision ever made by a large organization. I can't call my doctors office directly, in fact I can't even talk to a human being when I call. I called multiple times in the last several weeks to reschedule my appointment. Hung up after 15 min of waiting each time. If making your clinics unreachable and forcing use of the app was your goal then it was accomplished. I personally will look to seek care at a more local health system that values it's patients opinions and makes contacting them quick, simple and quite frankly painless.
Everything with my Doctors visit was fine. Trying to get the appointment was something else, I called to schedule a followup visit with Dr Fagre because of an ER visit. Your call center was one of the worst I have ever talked to. In the future I will go directly to the Doctors office to schedule an appointment instead of dealing with your call center.