My appointment was scheduled for 12:30. I was in the waiting room until about 1:00 when I was brought into the exam room. While waiting, 2 other patients went up to the desk because they had been waiting for over 20 minutes. The doctor did not come to the exam room until 1:35. That is over an hour later than my appointment time. Dr. Jorgenson is fantastic.
I feel seen, heard and taken care of by this entire staff.
Happy and satisfied with my PCP, Dr. Jorgenson
When I arrive at Irving Park/Western Ave. to register the people act as though I'm bothering them. When I ask them to speak up please ( I'm hard of hearing) they almost roll their eyes at me. I only put up with them because I like and trust my Doctor.
Dr. Jorgenson always has reviewed my chart before I arrive as she is aware of what Advocate specialists have done with me since I last saw her. I am impressed by her level of attention.
I felt extremely safe and heard during this appointment and as someone who had bad experiences in the past Sarah really made sure to explain every step of the procedures and tests we did and why we were doing them which helped me a lot.
Everything was great.
When I made my appointment I explained that I had several issues that I needed to discuss. When I explained that to the doctor she told me that she didn't have time for a list, that I would need to make multiple follow up appointments to cover all my issues. I was a little confused since when I made the appointment I explained that I there for several reasons.
The appointments are to far apart. It takes months for one to see a provider. When making an appointment over the phone.
Other than the provided, the facility has equipment in terrible condition and also the staff at the registration desks are very inefficient.