We have been going to this office for 20 years. Since my oldest was a baby and my youngest since birth. The office just told us that they lost all of her medical records and have no records of her immunizations and the rest. When questioned, they told me they didn't lose them and that I must have taken her elsewhere for them. She has only had shots from them with the exception of her COVID shots. I cannot get a straight answer from them as to where they are or what we do from here but now they cannot issue my daughter's sports physical for high school as a result. How does this happen and how do we fix this?! They told me it's my issue to resolve. At this point, I am looking for a new doctors office for the whole family.
Great!!!
WORST DOCTOR EVER ?????
I've been seeing dr Patel for more than twenty years. She is very caring and understanding, the staff is super nice too.
Dr. Patel & Staff are pleasant and caring
I love to be a patient of Dr Patel for over 14 years.
My Dr. Is Great. Everyone is very Nice on the help Desk. Lab. Nurse is Great. Happy to fine Great medica people in Bolingbrook 10 min from my home.
How I should be progressing. Saw the provider at 2 weeks and 6 weeks
I was dealing with an acute problem. I asked if I could be seen by Dr Patel that day. Front desk relayed my info to a triage nurse who called me back within an hour to ask questions (ie should I go to ER, etc). She told me I needed to be seen within 4 hours. Dr Patel saw me & addressed my concerns within hours. I was very pleased with my treatment. All staff in Bolingbrook were very helpful & kind.
I felt Dr Patel was very patient and attentive. I didn't feel rushed with my visit.