It was pleasant --
I have confidence and trust in Dr. Santarelli. His calm and intelligent approach makes me feel most comfortable in his care.
I am impressed with being able to speak with office personnel by phone (my previous provider would not return phone calls for days and I would go for weeks without prescriptions) and being able to use a computer to leave messages. I received blood test results in less than 24hours. My previous provider refused to share blood test results with me. The doctor said I could receive same day service. It took weeks at best to get an appointment at The Kenosha Community Health Center. This is a completely different world.
Dr Santarelli is very caring informative and gives you a sense of ease when your not well. He took such good care of my mother in her last years that I asked him to be my Dr. And I've not been disappointed! Likewise his staff is knowledgeable and very professional as well as nice
Everyone was very nice and helpful. Thank you for that.
Dr. Santarelli and his staff were courteous, thorough, on time and alleviated all of my concerns. He and his staff are wonderful.
As always, Dr. Santarelli makes me feel well cared for.
Waiting to get feedback and instructions regarding my blood pressure, after wearing the BP cuff for a day this past week.
The experience with the office is pleasant, however, I believe it is necessary for healthcare providers, in general, to understand that patients don't know what they do not know. therefore it is essential to go above and beyond in providing information. Perhaps providing suggestions for alternative methods not always suggesting prescription medication and providing some information about natural supplements. I realize this is a tough space considering the wide use of litigation and those types of things but perhaps a directive to allow a patient to research on their own.
Receptionist were not very informed on co/pay told me wrong co /pay as to my insurance Had problems giving me a receipt for my bill payment. was told wrong balance amount.